Purchases Adhere to the Store Policies Below

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At Color Symphony Jewelry, your privacy is our priority. We are committed to protecting your privacy at all times, in all situations. The information we collect about you when you become a client is used to process your orders and as requested with your prior authorization deliver electronic and mailed newsletters or communications.  Our site uses a 128 bit encrypted SSL to increase the security of our customer’s information. It is impossible for Color Symphony Jewelry or any business to guarantee 100% security of stored information, however we can take necessary precautions and have installed and applied our encrypted pages and our SSL certificate to prevent stolen information.

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

Your demographic information (gender, date of birth, etc.) will be used for several security purposes, to ensure you are who you say you are and in fact you are paying with your credit cards and not someone using your stolen credit cards.

Photos on the web-site are digital photos of the actual item.  Photographing diamond and gemstone jewelry is not without complexities and every effort will be made to offer photos that portray the jewelry and stones as accurately as possible.  Photos are taken in varied lighting conditions including indirect sunlight, halogen, and fluorescence in order to provide the most complete and realistic view of the metal and stone's color, clarity, cut, and brilliance.  Indirect sunlight is predominately used in our photos as it offers the purest white light and most accurate representation.  The camera will capture gemstones slightly differently than our naked eye.  For example it may separate purple and blue colors in the gemstone when we see a blend forming periwinkle.  Certain gemstones are particularly difficult to photograph including opals, tanzanite and color-change stones.  I am frequently asked if the gemstones' color on the web-site has been enhanced or changed through photo editing.  Color displayed in our photos is the gemstones' TRUE COLOR and photos are NOT EDITED in ANY WAY (they are sized to fit the web page). Premium colored and quality gemstones are selected for our designs and do not need assistance from photo editing nor do we wish to conduct deceptive sales tactics.

Payments are accepted via credit cards (Visa, Master Card, Discover), PayPal, money orders or checks.  Due to security, orders placed by credit card will only be sent to the credit card's billing address unless our prior approval is received.  If you wish to request a shipping address other than your credit card billing address please contact us for prior approval at which time we will request that you fax to us (603-715-1565) a copy of your photo I.D. and the front and back of your credit card.   We must also be able to contact you at the phone number provided on your order form and will verify this number with your credit card company.  Special considerations are made for overseas U.S. military personnel  (require military e-mail and verified APO addresses) and other individuals at our discretion.

Orders placed for custom or special pieces require a 50% non-refundable deposit that is transferable to another item.

STORE POLICIES SHOULD BE READ CAREFULLY PRIOR TO PLACING AN ORDER.  BY PLACING AN ORDER YOU AGREE TO ADHERE TO THE STORE POLICIES AS DETAILED ON THIS WEB-SITE. Orders may be placed electronically through a secure server on this website or by phone (or fax) at (603) 715-1565.  If faxing, simply print the order form off the website, complete and send.  Every attempt is made to have the web-store reflect current stock.  It is frequently updated to remove recently purchased items and to add new inventory.   In the event that an item ordered is no longer in stock you will be contacted and offered options to fulfill your request.

Every effort will be made to ship orders within 48 hours of receipt of funds.   Please note that shipments for money order purchases will take place upon receipt of the money order.  For check purchases, orders will be shipped upon clearance of funds.  Items will be shipped insured with delivery confirmation via Fed Ex Express services.  There is now an option for our international clients to choose international express Fed Ex delivery for an estimated base fee (if shipping exceeds this base fee there will be an additional charge).  Special instructions for shipments should be included in the comment box on the order form.  Please refer to Payment Options above when paying by credit card and shipping to an address that differs from your billing address.

We guarantee satisfaction with every purchase.  If for ANY reason you are not completely satisfied, please return your purchase within 10 days of receipt.  Items returned or exchanged must be in the original condition as noted at the point of sale.  Merchandise that has been sized (this does not include items sized by us) or altered in anyway after the sale, cannot be returned.  Items being shipped must be fully insured, labeled as fragile and carefully packaged (omit any terms on the packaging that would indicate that gems or jewelry are enclosed).  Please include instructions for an exchange or refund.  Refunds, less shipping and sizing charges, will be made according to the method of payment used for the sale.  Shipping and sizing fees will not be refunded.  PLEASE CONTACT US FOR RETURN SHIPPING ADDRESS.

 It is our goal to maintain 100% client satisfaction.